Dear Clients and Community Partners:
2017 is already coming to a close. I thought I would take this time to share some company data that our teams have been collecting.
Turnover & Retention:
Currently we have 406 employees. Our turnover rate is 20%
Our Retention Rate for the Quarter of June - Sept. 2017 was 79.00% which is significantly higher than industry average in the low to mid 60’s. We attribute this retention to positive incentive programs, diverse recruiting strategies, supervision and continued training.
We are very happy to report that we only had one employee injury last month and our monthly totals remain low. We have made employee workplace safety a priority the last couple years and we have been very pleased at the results. The Safety Committee meets quarterly and helps address a variety of safety topics.
Client Satisfaction Rates:
Our client surveys yielded high percentages in satisfaction rates ranging from high 80’s to low 90%.
Client Interest and Growth:
As of January 2017 we had a total of 365 active clients. As of September, that rose to 410 active clients. We attribute this growth to word of mouth, both by clients and their Case Managers.
I thought you would find this information helpful and we look forward to providing more information in the future.
In closing, we are all very excited about our digital training program we have been working on this year. Each program has a list of training topics. A power point and post-test has been created for each. Some trainings have videos as well to enhance the learning. The trainings will be uploaded to the Case Manager IPads for key programs that are primarily community or client home based. The trainings are also going to be accessible via our web based employee portal and in the client homes who have Direct Service Trainers. We expect this to start in December. Please feel free to call or email me with any comments or suggestions. We also offer a method for feedback on the survey link listed on the Home Page, and also under the Contact Us section of the website.
Thank you for all your support!
Michelle Ramirez CEO
(916) 726-0792 Ext. 108
Last revised October 2017
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